KOARMAS is a cloud restaurant operations platform for POS, KOT, kitchen display, inventory, loyalty, billing, reporting, and multi-branch management.

Who is KOARMAS built for?

KOARMAS supports restaurants, cafes, cloud kitchens, and multi-branch food businesses that need operational control in one SaaS platform.

Does KOARMAS support reports and analytics?

Yes. KOARMAS includes sales, payment, inventory, branch, profitability, and operational reporting modules, with advanced analytics available by plan.

RestaurantOS Legal

Service Level Agreement

Operational targets and support expectations for RestaurantOS cloud service availability.

v1.0 Last updated: July 2, 2026

Uptime targets

RestaurantOS targets 99.9% monthly application availability for production SaaS environments, excluding planned maintenance, customer-side issues, third-party outages, and force majeure events.

Support response times

Critical production incidents are prioritized first. Target initial response times depend on plan and agreement, with critical issues typically targeted within business-critical support windows.

Maintenance windows

Planned maintenance may be scheduled for security patches, infrastructure updates, database maintenance, and major releases. Customers should receive reasonable notice when service impact is expected.

Issue priorities

Priority 1 covers broad outage or severe payment/POS/KOT blocking. Priority 2 covers major degraded operations. Priority 3 covers limited workflow issues. Priority 4 covers questions and cosmetic issues.

Exclusions

SLA targets exclude customer internet outages, device failures, incorrect configuration, external payment terminals, third-party services, abuse, security incidents caused by customer credentials, and unsupported custom changes.

Questions

For legal, privacy, or billing questions, contact RestaurantOS support or your account representative. This public page is a standard policy summary and may be supplemented by a signed agreement.